favorite this post CHARGEBACK AGENT (Chico, CA) hide this posting unhide

119 Broadway

(google map)

compensation: Discussed During Interview
employment type: employee's choice

FLEXIBLE WORK HOURS (tailored to your personal schedule on a Weekly basis)

Description of Company

Elfin Neighborhoods is a privately held outsourced Customer Care company. We provide customer support, technical support, and billing solutions to corporations in the U.S. and around the world. We've designed Elfin Neighborhoods to be the next generation of Support Teams. Our centers are built to be small, comfortable, easy places to work. (We quite literally fit into the Neighborhood!) We offer a variety of positions, great wages, resume impact, ongoing education opportunities, bonuses, and more control of your work schedule.

We work to live, not live to work!

Elfin Neighborhoods represent some of the most widely known brands in Tech.

Our Culture

More than just great employees, it's our goal to hire great people. We spend a lot of time together, so we want you to know our expectations up front:

--We Are Friendly by Nature
--Smart, Quick Learners
--Get Things Done
--Team Players, Willing to Commit and Deliver

Our new Chico center opened in October, and we're growing! We are currently hiring new team members to provide support for our client's customers in a number of different market sectors.

Beyond the Basics

We offer more than a basic wage, and we are looking for more in return: someone who is responsible, punctual, and delivers excellent attendance from the start. Our team is special, because each team member is committed to providing an amazing customer experience. To be on our team, you need to be detail-oriented, self-motivated, organized with good problem-solving abilities, and possess amazing interpersonal skills. And you need to like people!

What We Offer

--An excellent ongoing Training platform
--Amazing client support and platforms
--A comfortable, easy location in downtown Chico
--A culture committed to teamwork and continuous improvement

(This is an Independent Contractor position.)


Process cardholder/merchant/processor dispute transactions within multiple networks.

Review, research, and initiate the resolution of dispute inquiries from credit & debit cardholders, financial institutions, merchants, and internal departments

Handle all aspects of the dispute process in compliance with appropriate rules and regulations

Learn and remain current on all operating rules and regulations, as well as internal procedures that impact chargeback dispute processing

Ensure compliance with federal and state regulations in resolving billing errors

Responds to telephone/email inquiries regarding transaction disputes

When unable to resolve a dispute in a reasonable amount of time, escalate to the appropriate internal resource

Follow-up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge

Meet the standards of the job: quality goals, productivity goals, adherence to schedule


You will be trained in the basic operating rules and regulations pertaining to Visa/MasterCard, financial network elements

You will acquire knowledge of processes and procedures that impact credit, debit, and pre-paid debit dispute processing

You will make use of your Excellent customer service skills to build high levels of customer satisfaction

You need to possess effective verbal and written communication skills

Working knowledge of Excel

Computer navigation and operation skills

Detail-oriented with good organizational skills

Able to manage multiple tasks

Able to work both independently and in a team environment

Able to maintain confidentiality


You will perform chargeback/dispute resolution processing and handle customer dispute inquiries. Questions and issues are predominantly routine, but associate must be able to deviate from standard scripts and procedures as needed. You will assist with resolving chargeback-related issues within the department, and communicate with agencies/entities concerning chargeback processing. You may coach and share information with associates with less experience and/or expertise. You will work under close to general supervision with little latitude for independent judgment, consulting with senior peers and team leads to learn through experience.

Typically, you would be authorized to make decisions regarding items of more than $500 without receiving approval from a team lead or supervisor.

Previous experience in credit, debit, or fraud functions is a plus, but is not required.

Schedule Flexibility

You may choose your work hours every two weeks.

Full-time (35 hours per week)
Part-time (20-30 hours per week)
Flexi-time (16 hours per week)

Must Haves:
--Technical Aptitude, learning new technology quickly
--Proficient in English (written & verbal)
--1-2 Years Work Experience (may include internships)
--Ability to fulfill schedule commitments

How To Apply:

Please submit your cover letter and resume to this link:

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6791716187


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