compensation: Discussed During Interview employment type: employee's choice
QR Code Link to This Post
FLEXIBLE WORK HOURS (tailored to your personal schedule on a Weekly basis)
Description of Company
Elfin Neighborhoods is a privately held outsourced Customer Care company. We provide customer support, technical support, and billing solutions to corporations in the U.S. and around the world. We've designed Elfin Neighborhoods to be the next generation of Support Teams. Our centers are built to be small, comfortable, easy places to work. (We quite literally fit into the Neighborhood!) We offer a variety of positions, great wages, resume impact, ongoing education opportunities, bonuses, and more control of your work schedule.
We work to live, not live to work!
Elfin Neighborhoods represent some of the most widely known brands in Tech.
More than just great employees, it's our goal to hire great people. We spend a lot of time together, so we want you to know our expectations up front:
--We Are Friendly by Nature
--Smart, Quick Learners
--Get Things Done
--Team Players, Willing to Commit and Deliver
Our new Chico center opened in October, and we're growing! We are currently hiring new team members to provide support for our client's customers in a number of different market sectors.
Beyond the Basics
We offer more than a basic wage, and we are looking for more in return: someone who is responsible, punctual, and delivers excellent attendance from the start. Our team is special, because each team member is committed to providing an amazing customer experience. To be on our team, you need to be detail-oriented, self-motivated, organized with good problem-solving abilities, and possess amazing interpersonal skills. And you need to like people!
What We Offer
--An excellent ongoing Training platform
--Amazing client support and platforms
--A comfortable, easy location in downtown Chico
--A culture committed to teamwork and continuous improvement
(This is an Independent Contractor position.)
GENERAL DUTIES & RESPONSIBILITIES
Process cardholder/merchant/processor dispute transactions within multiple networks.
Review, research, and initiate the resolution of dispute inquiries from credit & debit cardholders, financial institutions, merchants, and internal departments
Handle all aspects of the dispute process in compliance with appropriate rules and regulations
Learn and remain current on all operating rules and regulations, as well as internal procedures that impact chargeback dispute processing
Ensure compliance with federal and state regulations in resolving billing errors
Responds to telephone/email inquiries regarding transaction disputes
When unable to resolve a dispute in a reasonable amount of time, escalate to the appropriate internal resource
Follow-up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge
Meet the standards of the job: quality goals, productivity goals, adherence to schedule
GENERAL KNOWLEDGE, SKILLS, ABILITIES
You will be trained in the basic operating rules and regulations pertaining to Visa/MasterCard, financial network elements
You will acquire knowledge of processes and procedures that impact credit, debit, and pre-paid debit dispute processing
You will make use of your Excellent customer service skills to build high levels of customer satisfaction
You need to possess effective verbal and written communication skills
Working knowledge of Excel
Computer navigation and operation skills
Detail-oriented with good organizational skills
Able to manage multiple tasks
Able to work both independently and in a team environment
Able to maintain confidentiality
JOB LEVEL DESCRIPTION
You will perform chargeback/dispute resolution processing and handle customer dispute inquiries. Questions and issues are predominantly routine, but associate must be able to deviate from standard scripts and procedures as needed. You will assist with resolving chargeback-related issues within the department, and communicate with agencies/entities concerning chargeback processing. You may coach and share information with associates with less experience and/or expertise. You will work under close to general supervision with little latitude for independent judgment, consulting with senior peers and team leads to learn through experience.
Typically, you would be authorized to make decisions regarding items of more than $500 without receiving approval from a team lead or supervisor.
Previous experience in credit, debit, or fraud functions is a plus, but is not required.
You may choose your work hours every two weeks.
Full-time (35 hours per week)
Part-time (20-30 hours per week)
Flexi-time (16 hours per week)
--Technical Aptitude, learning new technology quickly
--Proficient in English (written & verbal)
--1-2 Years Work Experience (may include internships)
--Ability to fulfill schedule commitments
How To Apply:
Please submit your cover letter and resume to this link: